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Privacy Statement

updated 13 / 09 / 2010

Privacy Statement

Sort Life Out is committed to maintaining customer privacy and maintaining the security of any personal data which we receive from you.

Sort Life Out is committed to responsible data management and subscribes to the principles of data protection legislation in the United Kingdom. Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998.

Our relationship with you is valuable and we understand the importance you place on the privacy and security of information which personally identifies you. In that respect, and whether you are a first time visitor to our website or a regular user, we take your privacy seriously.

Please read the following in order to learn more about our privacy policy and our information gathering and dissemination practices.

What information do we collect?

We will collect information from you in the following circumstances:

Registration

Some areas of our website require you to be registered with us prior to access being made available to a particular area of the website or to obtain certain services. Our registration process involves providing us with your personal details such as name, address, telephone and fax number and e-mail address and we may also request some optional information on your family, lifestyle, employment status and social circumstances. We use this information to provide you with the service you have requested or to answer your queries.

Promotions and Events

Personal data is required in order to keep you informed of developments including new (or existing) activities, guidance services and facilities, promotions, conferences, seminars and training offerings. Where we offer on-line registration in particular cases we will require to obtain certain information about you such as contact details and billing information in order to process your registration and to follow up such registration.

Sales & Transactions

Visitors that purchase, promote or use our products will be asked to enter basic personal information. This information on our database is not available for sale and use by third parties, beyond the essential requirement for credit card validation during purchase. The information is used solely for our billing and payment purposes, and notifying customers and partners of future updates to our products or services.

We do not currently receive or store any credit card information. This information is taken and processed on our behalf by the secure servers of Paypal or Nochex. They may need to transfer some information outside the EU area for the purposes of credit card validation and authentication.

Cookies

Cookies may be used when entering our site to record the location from where each visitor arrived. This information is used for tracking visitors that come from our affiliate sites. They are also used to track the contents of your shopping cart if you choose to purchase documents.

Each web page access is recorded in a log file. The contents of the log file are analysed each week and each month to determine how many visitors we serve, what pages they look at most, and from where they connect. This information is not shared with anyone outside our organisation.

Discussion Forums

Users of our website are offered the opportunity of participating in discussion forums and posting news, comments and other content to message boards. These services enable users to interact easily with our staff and other visitors to the site Sort Life Out . The discussion forums and message boards are not private forms of communication and therefore any information which is posted on them can be accessed by the general public.

Website Usage Data

With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from (i.e. your IP address, domain name), date and time of the page request, the referring website (if any) and other parameters in the URL (eg search criteria). We use this data to better understand website usage so we know what areas of our website users prefer. This information is stored in log files and is used for aggregated and statistical reporting but is not attributed to you as an individual.

User Submissions

Please do not post confidential or proprietary information to our website. Any material, information or any other communication you transmit or post to our website (other than your personal information) will be considered non-confidential and non-proprietary unless we are advised to the contrary and we will have no liability for it.

Users of our website are prohibited from posting or transmitting to or from this site any unlawful, threatening, libellous, defamatory, obscene, pornographic or other material that would violate any law.

Security

We recognise industry standards and employ security safeguards to protect information from unauthorised access and misuse. We use the most accurate and current information you provide in order to process your request. Furthermore, whenever you transmit sensitive information such as billing or credit card information to us through our website we provide you access to our secure server that allows encryption across the internet.


What information do we share?

There are times when we are required to share the information we learn from you with other parties. We do not sell or rent this information to others but will send personally identifiable information about you to other companies or people in the following situations:-

Agents
Sort Life Out will share your information with professional advisors, strategic partners, survey and research organisations, other Government Departments and agencies and local enterprise companies and business links and other individuals and organisations whom we employ to perform functions in certain situations on our behalf. Examples of these functions include delivering packages, sending postal mail, faxes and e-mail, providing marketing assistance in data analysis, handling credit card transactions, fulfilling orders, providing services, and following up on enquiries (including by phone, e-mail, post or fax). These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose. This may also in certain circumstances involve the transfer of your information abroad.

Compliance with law
We will release personal information where we are required to by law or by the regulations and other rules (including auditing requirements) to which we are subject. We may also exchange information with other companies and organisations for fraud protection and credit risk reduction.

Changes to Privacy Policy

We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

Your Rights

You have the right to ask for a copy of the information held by us in our records in return for which we may charge a small fee. You also have the right to require us to correct any inaccuracies in your information.

Please contact us at unsubscribe@sortlifeout.co.uk if you wish to have your personal information removed from a particular mailing list or database at any time. Alternatively use the mailing list box at the bottom of this

 

Questions

You can contact us via e-mail ( shop@sortlifeout.co.uk or via online contact form) or over the phone with any further queries.

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Thank you

 

Sort Life Out Team
Sort Life Out Ltd
Sortlifeout.co.uk

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