You can place an order by:

• Telephone / Fax
• Securely Online
• By Post / Mail
• Pro-Forma invoice

We accept payments via:

• Most Major Debit or Credit Card
• Cheques
• Postal Orders
• Bank Transfers

Click here for more information about our payment options

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Can I order over the phone?

Telephone / Fax Orders

• Our telephone sales lines are open Monday to Friday (excluding bank holidays) 8.30am - 6pm GMT) -
• Telephone Sales Line: +44 (0) 845 226 93 77
• PLEASE NOTE: there is currently a 1.00 GBP fee for orders placed over the phone.
• Fax: +44 (0) 845 226 93 88 (24 hr) - Fax your order.

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Does it cost more to order over the phone?

We now have a telephone service operating for longer hours ie. Monday to Friday 8.30 am - 6pm (excluding bank holidays).

There is currently a 1.00 GBP surcharge fee for orders placed over the phone below £29.95 GBP.

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Can I pay by cheque?

Payment by Post - Cheque or Postal Order:

Please make a cheque or postal order payable to: 'Sort Life Out Limited'
Please send cheques to:

Sort Life Out Ltd.
52 Stockwell Road
London
SW9 9ER

Please include your required item(s) and preferred delivery address. Also please include delivery address and a contact telephone or e-mail address if possible thank you.

You can print / download our Ear Candles price list here:

http://www.sortlifeout.co.uk/Ear-Candles-Price-List.pdf

(may require adobe acrobat reader to open file)

 

Alternative Delivery Options

We can deliver to a different address than your billing address.
To do so, please include delivery address in 'Optional Instructions' section of order when making a payment. Alternatively e-mail us with your preferences.

Cheque orders made via our online store

Our online store offers a payment by cheque ordering option. Once registered with our online store, and in the checkout payment options page please choose: 'Check / Money Order' option.

This stores the order in our online system and in your account with us and makes it easier for order tracking and printing invoice / order form.

Please allow additional 2-5 working days after cheques have been rececived.

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How long will my order take to arrive?

Each product page has an expected postage processing time.

Ear Candles , Salt Lamps, Himalayan Salt orders sent within 1-2 working days.
Most EMF protection / detection products sent within 1-5 working days.
Wellness Filters, Water Carafes, Wellness Cartridges, sent within 5-10 working days.

( Commercial Water Distillers 14 days after cleared funds received. Payment by Bank Transfer)
( Wellness MGIII Home system 4-6 weeks. 50% deposit required. Payment by Bank Transfer)

Goods sent with 1st class mail take 1-2 working days to arrive after date of postage.

Orders sent by Royal Mail Special Delivery or Courier Delivery are normally delivered next day after date of dispatch.

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Where is my order? When will my order be delivered?

If you're order hasn't arrived within the expected time please use this contact form here; http://sortlifeout.co.uk/catalog/contact_us.php

or call us on 0845 226 9377

Please provide; Name, address, order number, email address, date of order, payment methods and we will get back to you as soon as possible.

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I am not sure if my payment or order has been completed online. How do I check?

Normally when you complete an online order in our online store you should receive an automatic payment confirmation from the payments processor (eg. PayPal, Google Checkout, Protx etc.) as well as an email order confirmation from our online shop (unless via Google checkout). Please check your spam / junk mail folders & settings as emails often go there by mistake.

Your order should be stored in our online store here (unless ordered over the phone, via PayPal buttons or google checkout). Please login here to check order status:

http://sortlifeout.co.uk/catalog/account.php?my_account_f=1

IIf you are not sure if your payment has been successfully completed or authorised please contact us via email or by phone. See below.

If your payment has been accepted however the order doesn't show up in our shop or in google please contact us with your details.

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I have not received a confirmation email, what shall I do?

PLEASE NOTE: Due to spam filtering some (free) email accounts for example ending. @hotmail.com, @aol.com do not receive e-mail order confirmations and email order updates sent from our online shop. To ensure you receive order confirmation please use main email accounts if possible eg. ending @btinternet.com, @ntlworld.com etc.

Your order should be stored in our online store here (unless ordered over the phone, via PayPal buttons or google checkout). Please login here to check order status:

http://sortlifeout.co.uk/catalog/account.php?my_account_f=1

If you're unsure or order has not arrived within the expected time please use this contact form here; http://sortlifeout.co.uk/catalog/contact_us.php

or call us on 0845 226 9377 and please provide the Name, address postcode, order number, email address, date of order, payment methods and we will get back to you as soon as possible.

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Does Sort Life Out Ltd send goods outside the UK?

We can send most goods to overseas destinations (except Q-Link products). We do our best to include delivery within the price however an additional postage charge may apply. Please place the order online or over the phone then we will contact you with the additional charge if one applies. For international orders please allow an extra 1 - 2 weeks for goods to arrive.

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Are there additional postage charges for International / overseas orders?

We do our best to include delivery within the price however an additional postage charge may apply. Please place the order online or over the phone then we will contact you with the additional charge if one applies. For international orders please allow an extra 1 - 2 weeks for goods to arrive.

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Do you have a retail outlet?

We have office premises based in SW9, London. However this is not currently a retail outlet. We can arrange for goods to be made available for collection there. Please contact us before coming to the office as goods may not be available / in stock. Please allow normal delivery time or at least 1-2 working days (can be 5-10 working days for some goods).

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Can I collect goods / orders from your premises?

We can arrange for goods to be made available for collection at our office premises if it is convenient. Please allow normal delivery time or at least 1-2 working days (can be 5-10 working days for other goods).

Please contact us by email before coming to the office as goods may not be there.

GENERAL

How can I trust your website?

Sort Life Out Ltd is a registered company in England, established in July 2004.

We are VAT registered: VAT No. GB 863 9692 67

We are PayPal verified.

Our website is tested daily by McAfee Secure to make sure our website is secure and hackersafe.

All our online payment processing systems are securely encrypted offering the highest protection for transactions. We have the latest credit card processing authentication systems ie. Verified by Visa & Mastercard Securecode.

When it's time to enter card details you should see the padlock in the bottom of the web browser.

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Money Back guarantee

If you are not satisfied with goods received from us please contact us (by email or by phone) within 7 days of receiving delivery. Please return goods within 30 days. We do not pay postage for returns. Goods need to be in as good as new condition. We do not exchange opened, used or damaged products. Admin fee or restocking fee may apply if goods are not resellable.

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Returns address

Sortlifeout.co.uk, 52 Stockwell Road, LONDON, SW9 9ER - Please include your name, address & order number with the package.

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Troubleshooting

I forgot my password and can't login to my account in the Sortlifeout.co.uk online store

If you can't login here:

http://sortlifeout.co.uk/catalog/login.php?my_account_f=1

Click on the 'Password Forgotten? Click here' link and enter the email address you registered with. You should receive an email with a new password shortly. You will be able to change the new password once you are logged in.

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Why don't I seem to receive a password reset by e-mail.

The password reset emails may have been deleted or moved to the junk / spam folders. For some reason our mail servers seem not to like hotmail and some other 'free' email accounts. If possible please use a non free email account and / or please check spam / junk mail folders.

With free email accounts you will still be able to login to our online store and check order status, but you may not receive password resets or order status updates via email.

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Can Sortlifeout.co.uk reset my password?

Yes, please send us an e-mail or use this webform. Please provide you Full Name and registered email address.

We will send you a new password. You will be able to change the new password once you are logged in.

If you can't remember the email address you used to register, please provide your Full Name and the 1st line of your address and postcode.

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How can I order without registering with Sortlifeout.co.uk?

You can order over the phone: 0845 226 9377 (Monday - Friday excluding bank holidays).

Please note there is currently a £1.00 GBP surcharge for telephone orders under £29.95

An alternative is to order online with a credit / debit card using our Google Checkout payment option.

When items have been added to the shopping basket,

http://sortlifeout.co.uk/catalog/shopping_cart.php

click on the 'google checkout' button below the sub-total and just below the regular 'checkout' button.

This bypasses our online shop registration entirely. However you can still track order status via google.

More Questions?

You can contact us via e-mail ( shop@sortlifeout.co.uk or via online contact form) or over the phone with any further queries.

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Thank you

 

Greg Barclay
Sort Life Out Ltd

Back to our online store

 

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